Account Coordinator
LOCATION : Colorado Springs Preferred (Remote Available)
DEPARTMENT: Revenue & Strategy
TYPE: Full-Time
MIN. EXPERIENCE: Entry Level
InjureFree, the leader in youth sports safety, is looking for a skilled and personable problem
solver to join our team as an Account Coordinator. We need an enthusiastic individual to
manage a portfolio of clients and be a point of contact throughout their customer journey while
identifying ways to increase revenue through our current clients. The successful candidate will
have strong project management skills and quickly learn the InjureFree product to be able to
provide quick and accurate assistance to customers.
RESPONSIBILITIES
• Be a primary point of contact to build long-term relationships with our clients from
onboarding while advising them throughout their customer lifecycle
• Maintain and grow revenue by identifying new upsell and cross-sell opportunities
• Process & onboard new client accounts, maintain existing accounts, and implement
changes to accounts when necessary
• Collaborating with internal departments to facilitate client need fulfillment
• Maintaining updated knowledge of company products and services
• Proactively identify potential issues, anticipate client needs, and provide solutions in
advance to ensure seamless service delivery and client satisfaction
• Assist clients through email, phone, online presentations, screen-share and in person
meetings
• Responsible for maintaining a high level of professionalism with clients while working to
establish a positive rapport with clients
Bachelor’s degree in business, marketing, or related field OR the equivalent in work
experience.
•0-3 years' experience working in sales, account management or project management.
• Self-starter with ability to remain focused and diligent on daily tasks while working
remote
• Ability to work effectively with cross-functional teams and all levels of management,
internally and externally.
• Proven track record exceeding growth goals
• Experience building long-term professional relationships. • Ability to manage multiple projects and competing priorities in a fast-paced
environment, while maintaining proactive communication with the team and leveraging
knowledge and experience across initiatives
• Excellent verbal and written communication skills and the ability to adapt to different
personalities
PREFERRED EXPERIENCE
•1-3 years' experience working in sports industry
21 Days PTO and paid parental leave for ALL parents (not just primary or secondary)
•75% premium coverage of medical for you and your family
•100% premium coverage for dental/vision for you and your family
•401K to help you invest for the future with a 4% company match
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