Job Description

Associate Client Partner, Buy Side

Location: NY Hybrid

About MediaRadar
MediaRadar is an award-winning advertising intelligence solution that is used by media planning, buying, and selling teams.

MediaRadar offers comprehensive advertising analysis for over 4 million brands across multiple media platforms including TV, digital, mobile, email, events, social media, and print. Media sellers rely on MediaRadar to prospect, create compelling pitches, and connect with the right buyers. Agencies and marketers use MediaRadar to create the best media mix, uncover new advertising opportunities, and monitor their competitors. MediaRadar also offers custom solutions and data licensing for use in market research, sales intelligence, ad compliance, and equity markets.

In November of 2023, MediaRadar acquired Vivvix, a company offering competitive advertising intelligence across both digital and traditional media channels, such as mobile apps, streaming services, and social media.  MediaRadar and Vivvix are both AI-powered platforms, with AI used to track and collect advertising insights across media channels, as well as to power sales recommendations and prospecting tools. Following the Transaction, MediaRadar’s expanded resources and capital will allow it to further invest in cutting-edge data and tech capabilities, building next-gen solutions that drive maximum value for its customers and cementing its position as the industry’s analytics leader.

Join our team in the New York City office as an Associate Client Partner - Core Accounts. where you will play a crucial role in overseeing the end-to-end health and growth of an assigned book of business. Utilize your exceptional relationship-building skills to establish strong connections with key individuals and decision-makers at client organizations. We would like to hire talent with industry experience across media buying & selling, and/or advertising services, with a preference for experience working on the buying side of the business.

Requirements

Account Management:

Oversee retention and growth for a book of business of existing clients: 

• Develop account plans to meet retention and account growth targets, ensuring they are up to date and actionable
• Partner with Customer Success and Customer Support teams to resolve customer issues swiftly and provide best-in-class customer experience.
• Document client engagement activity and proactively manage renewal pipeline, with account activity comprehensively reflected in Salesforce.com
• Escalate complex issues (both internal and customer) to leadership 
• Manage account health and drive broader solution adoption across the organization. Map account penetration and mobilize sales and customer success to drive awareness and adoption.
• Rally internal Customer Success and Customer Support teams to swiftly address and resolve customer issues.
• Partner with the Finance and Revenue Operations to ensure accurate invoicing and timely payment.
• Partner with the Sales team to ensure successful new client onboarding/hand-off and identify and refer cross-selling opportunities within your existing book of business.
• Influence our product roadmap by sharing client feedback with our Commercial leaders and Product teams. 

Retention and Growth:

• Drive retention and sustainable long-term growth across the book of business.
• Plan and manage renewal activity and price adjustments that result in meeting/exceeding account growth targets.
• Create compelling business proposals and negotiate commercial terms.
• Collaborate with Marketing team and Customer Success on targeted ABM and user outreach campaigns.
• Document client engagement activity and proactively manage your renewal pipeline in Salesforce.com.

Industry Insights and Awareness:

• Stay abreast of media industry developments and our product enhancements to connect value propositions to your clients.
• Share industry learnings with the broader commercial team.

What You Have Already Done:

• 1-4+ years in account management at an Enterprise SaaS company, or equivalent experience leading account strategy with Enterprise customers 

• Experience establishing and growing senior-level client relationships (Directors, VP’s, SVP’s.), being seen as a trusted advisor

• Strong communication & presentation skills, presenting very organized and structured thinking for planning and execution purposes

• Experience leading a $2M+ book of business and commercial negotiations

Benefits

In addition to career progression, training and development, and an excellent work/life balance, future Radarians can expect a great benefits package that includes:

• Medical, Dental & Vision Insurance
• 401k with Company Match
• Flexible PTO
• Commuter Benefits
• Gym Discounts
• Summer Fridays

At MediaRadar, employees are encouraged to work hard, have fun and develop strong relationships with their peers. We are committed to creating a diverse, inclusive, and welcoming environment for all employees, living our core values every day. Our inclusive culture promotes respect, equality, and opportunity at every level, reflecting our value of being teammates and working together harmoniously. We listen to the diverse voices within our team, fostering curiosity and an environment where everyone's opinions matter. We are proud to be an equal opportunity employer.

If you need assistance or an accommodation, you may contact us at careers@mediaradar.com

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