Job Description

Full job description

Job Title: Bilingual Administrative Assistant (English, Spanish, Portuguese Preferred)

Employment Type: Part-Time, 2 Days Per Week (8 Hours Per Day)

Compensation: $18.00-$21.00 per hour (Based on Experience)

Location: Remote (Work From Home)

About Us:
A New Hope Psychiatric Services is a family-oriented mental health practice providing telehealth services to clients in Florida, Maryland, and Oregon. Our mission is to offer compassionate mental health care to clients of all ages. We provide psychiatric evaluations, medication management, and other essential mental health services. As we continue to grow, we are seeking a dedicated and detail-oriented Bilingual Administrative Assistant to support our operations and enhance our client experience.

Position Overview:
We are looking for a part-time Administrative Assistant who is fluent in English and Spanish (Portuguese is a plus) to support our telehealth practice. This role requires excellent communication, organization, and customer service skills. As an essential member of our team, you will be responsible for handling client communications, managing schedules, and ensuring smooth day-to-day administrative operations. This position offers flexibility and the opportunity to grow with our expanding practice.

Responsibilities:

• Answer and make phone calls, ensuring clear and professional communication.
• Coordinate with insurance companies for verifications, authorizations, and follow-ups related to claims and benefits.
• Process insurance claims and work closely with providers to resolve any issues or discrepancies.
• Collect payments from clients, manage billing inquiries, and maintain accurate financial records.
• Schedule initial and follow-up appointments using our electronic medical record (EMR) system.
• Conduct follow-up calls to ensure client satisfaction and address outstanding matters, including payment and appointment reminders.
• Collaborate with the clinical team to ensure timely and efficient handling of client care, including appointment scheduling and documentation.
• Assist with the preparation of client records and ensure all necessary documentation is accurate and up-to-date.
• Communicate effectively with patients, families, and insurance representatives to coordinate care and resolve issues.
• Maintain a high level of confidentiality and comply with HIPAA guidelines in all administrative activities.
• Manage any other administrative tasks that may arise to support the daily operations of the practice.

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Requirements:

• Bilingual fluency in English and Spanish (Portuguese is a plus).
• Previous experience in administrative support, customer service, or a similar role (1 year preferred).
• Ability to work 2 days per week for 8-hour shifts each day.
• Strong organizational, communication, and time-management skills.
• Experience with EMR systems or similar software is a plus but not required (training will be provided).
• Ability to handle confidential information with professionalism and discretion.
• Reliable phone, computer, and high-speed internet access for remote work.
• High school diploma or equivalent required.

Preferred Qualifications:

• Previous experience in healthcare, mental health, or a telehealth environment.
• Knowledge of insurance verification and claims processes.
• Familiarity with HIPAA regulations and data privacy best practices.

What We Offer:

• Competitive pay of $18-$21 per hour based on experience.
• Flexible, remote, part-time work-from-home position.
• The opportunity to be part of a growing mental health practice that values compassion and care.
• Training and ongoing support to ensure success in your role.
• Room for growth as the practice continues to expand.

Application Instructions:
If you’re excited about this opportunity and meet the qualifications, we’d love to hear from you! Please submit your resume along with a brief message explaining why you’re a good fit for this role. Admin@anewhope.group

Application Questions:

• Are you fluent in English and Spanish? Do you also speak Portuguese?
• Do you have access to a reliable phone, laptop/computer, and high-speed internet?
• Do you have experience in administrative support, customer service, or a similar role?
• Are you available to work 2 days per week, 8 hours per day?

Legal & Compliance:
As a Bilingual Administrative Assistant, you will be required to follow HIPAA guidelines and adhere to ethical and legal regulations specific to the states of Florida, Maryland, and Oregon. Training will be provided to ensure full compliance with all relevant privacy and data protection laws.

Join Us and Make a Difference!
Be part of a growing, compassionate mental health practice where your role will have a direct impact on the well-being of our clients. Apply today and become a key player in our mission to provide accessible, high-quality mental health care for all.

Job Type: Contract

Pay: $16.00 - $21.00 per hour

Expected hours: No less than 8 per week

Schedule:

• 8 hour shift

Work Location: Remote

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