Call Center Representative Job at Elle Seller, Miami, FL

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  • Elle Seller
  • Miami, FL

Job Description

We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. As a vital point of contact for our customers, you will play a key role in ensuring their needs are met with professionalism and efficiency. You will handle a variety of inquiries ranging from product support to account assistance, all while providing an exceptional customer experience. 

Responsibilities:

  • Handle incoming customer calls and respond to inquiries in a professional and timely manner
  • Provide accurate information regarding products and services to customers
  • Troubleshoot and resolve customer issues effectively and efficiently
  • Document all interactions in the CRM system and maintain accurate records
  • Collaborate with other departments to address customer needs or escalate concerns as necessary
  • Follow up with customers on outstanding issues to ensure resolution and satisfaction

Requirements

  • High school diploma or equivalent; associate degree preferred
  • Proven experience in a call center or customer service role
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and a proactive attitude
  • Ability to work in a fast-paced environment and manage multiple tasks
  • Familiarity with customer relationship management (CRM) software

Salary

$850 - $1100 per week

Job Type

Full-time

Benefits:

  • Competitive weekly salary.
  • Health, dental, and vision insurance.
  • Paid time off, including holidays.
  • 401(k) retirement plan with company match.
  • Opportunities for growth and career development.

Job Tags

Holiday work, Full time,

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