Job Description

Aufgaben

About Us:

Who is Mercedes-Benz Financial Services?

Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.

Why work at Mercedes-Benz Financial Services?

Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.

Benefits

When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.

As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:

• Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance
• Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive nine (9) additional corporate holidays and six (6) Personal days, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!
• Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program
• We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities
• Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Two Days for New Grandparents; as well as Adoption Expense Reimbursement Programs - up to $6k per child
• Want to go back to school? Tuition Assistance Scholar Program - receive up to $5,250/year in vouchers to complete business-related coursework
  
  

Job Overview:

The Collections Skip Recovery Subject Matter Expert (SME) is responsible for handling select internal/external customer and vendor escalated issues related to the collection processes when a Supervisor is unavailable. The SME will also create and maintain reference and training materials, facilitate new hire training, and prepare any needed presentations requested. Also, the individual will be responsible for performing audits and presenting the findings to a direct manager. The SME will work with the Vendor Management team to ensure fee structure documentation and performance expectations are up to date as per the contract.

Responsibilities:

• Serve as the point of contact to handle escalated/urgent issues for internal and external customers using a CustomerONE approach and in a timely manner. (25%)
• Create and maintain reference and training materials and facilitate training to the team, department and other internal customers (25%)
• Work with the Vendor Management team to ensure fee structure documentation and performance expectations are up to date as per the contract. (10%)
• Work with the Call Quality team to provide ongoing best practices and updates. (10%)
• Actively review and work in agents queues/tasks, reviewing accounts for resolution, and subsequent training of agents if gaps are discovered. Review daily reports to identify consistency in queue management to ensure agents remain on task, and providing coaching recommendations to leadership when opportunities are discovered. (25%)
  
  

Qualifikationen

Qualifications:

Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.

This position requires a minimum of 1 years of overall work experience. Preferred experience includes:

• Collections: 1 year
  
  

Education:

High School Diploma/(GED) Is Required, Bachelor's Degree Is Preferred.

Additional Knowledge:

• Must be an in-depth information resource in the area of Skip Recovery with at least 1 year of experience required.
  
  

Skills:

• Analytical skills
  • Ability to Collect data and establish facts and identify trends and variances
• Facilitation skills
  • e-Technologies/Web
• PC skills
  • Microsoft Office
• Presentation skills
  
  

Additional Skills:

• Strong attention to detail
• Excellent verbal and written communication
• Ability to build, maintain and leverage relationships
  
  

Recommended Prerequisites:

• Skip Recovery Agent
  
  

Posting Statement

If you were not re-directed successfully after clicking the “Apply for this job” button, please click the following link to search and apply for the role on the local career portal:

Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements.

EEO/Minorities/Females/Disabled/Vets

Benefits

Mit­arbeiter Events

Mit­arbeiter­rabatte möglich

Mit­arbeiter­handy möglich

Mobilitäts­angebote

Betrieb­liche Alters­ver­sorgung

Gesund­heits­maß­nahmen

Coaching

Kantine, Café

Park­platz

Barriere­frei­heit

KontaktMercedes-Benz Financial Services USA LLC

14372 Heritage Pkwy76177 Fort WorthDetails zum Standort

NAFTA SSC E-Mail: nafta_ssc_recruiting@mercedes-benz.com

Bewerben

Job Tags

Holiday work, Full time, Contract work, Temporary work, Work experience placement, Local area, Immediate start, Relocation package, Flexible hours,

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