Job Description

Customer Success Specialist

The Company
Jericho Security is the ultimate battleground where cyberdefense clashes with the constantly evolving menace of generative artificial intelligence. The threat of malicious AI attacks is greater than ever with its evolving efficiency placing all industries in peril. Jericho is taking on the challenge to protect all from the unrelenting assault of next-gen cyber attacks. 

The Role
As a Customer Success Specialist, your focus will be on retaining Jericho Security's customers by providing exceptional support and ensuring they are getting maximum value from the platform. You will track key metrics to identify churn risks and take proactive steps to ensure customer satisfaction.

Responsibilities

• Monitor customer health metrics and proactively engage with customers to ensure satisfaction.
• Conduct initial onboarding of clients, providing pre-requisites and enabling their integration with our platform. 
• Conduct regular check-ins with clients to review their progress and provide product updates.
• Provide ongoing support to resolve any issues and suggest improvements to workflows.
• Work closely with the product team to ensure customer feedback is integrated into the platform.
• Track retention and churn metrics to identify potential risks and address them proactively.

Relevant Skills & Experience

• 2-3+ years in customer success, preferably in SaaS.
• Strong ability to build and maintain relationships with clients.
• Data-driven with experience tracking customer health and churn metrics.
• Ability to work cross-functionally with product, sales, and support teams.
• Proactive, adaptable, and focused on driving customer success.

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