Job Description

Why Work for the Department of Technology (DT)? 

DT is the centralized technology services provider in the City and County of San Francisco (CCSF). We deliver technology infrastructure and services to approximately 36,000 employees! With an annual operating budget of over $140M and approximately 300 employees, DT provides a host of services that range from Public Safety radio and wiring and Network services to Enterprise Support and the Cloud.

The Department of Technology is proud to have a diverse staff, ranging across gender, sexuality, and ethnicity. We champion team members that innovate, lead, and drive our people-centered solutions.

Your work will make a difference and a positive impact in the community! It's not just technology, but the tech that makes 50+ departments and agencies work for San Francisco residents. Bring your know how to DT and help make the city work better!

Job Description

College students in Associate, Undergraduate, and Graduate Degree Programs studying the following are encouraged to apply:

• IT Broadband Technology
• IT Business Analysis
• IT Cloud Engineering
• IT Cybersecurity
• IT Data Analysis/Science
• IT Network Engineering
• IT Project Management
• IT Software and Application Development
• IT Systems Engineering
• IT Technology Support
• IT Telecommunications Support
• Film/TV Production

Interns will gain on-the-job experience under the guidance of experienced professional engineers, technologists, and public safety specialists while participating in various activities in the assigned DT discipline. The duration of this internship is 12 weeks, with an opportunity to extend it based on exemplary performance, department need, and available funding.

Selected candidates will be placed as Student Design Trainee I (Job code 5380). The compensation is $35.40 per hour.

The DT Summer 2025 Intern Cohort will start on June 17, 2025.

Intern positions may be available in the following Divisions:

Cloud Center of Excellence - Created in 2023, the Cloud Center of Excellence is tasked with supporting the creation and maintenance of Cloud solutions across the City. They help other departments make the most of their own or SFCloud provided services! SFCloud is the primary cloud provider for the City's storage needs. They also provide a number of remote computer, storage and data protection services to support the work of City agencies and departments. SFCloud ensures City services can scale and stay resilient without greater costs to residents.

Office of Cybersecurity - An evolution of DT's Cybersecurity division, the Office of Cybersecurity guides policy for agencies and departments citywide. The Office actively monitors and defends against potential cyber-attacks, in addition to ensuring all procurement has minimal cybersecurity risks.  Read more on the Office of Cybersecurity's page!

Enterprise Applications - The Enterprise Applications team supports City and County of San Francisco teams by developing new software and by helping them leverage existing tools. The team spans ServiceNow, full stack development, and so much more!  Read more about some of the Enterprise Applications team's latest work in our Project Showcase!

Geographical Information Systems - The Department of Technology's GIS team manages and maintains San Francisco's address database which serve as the backbone for utilities, public works, public safety, and so much more. This work is also completed in partnership with the San Francisco Planning Department and Digital Services-Data SF to share this data publicly to support research and potential business endeavors.

IT Project Management - The Project Management Office (PMO) is the communicator and planner that coordinates dozens of engineers, analysts, and more across multiple departments. They ensure we can keep bringing new services and modernize City systems on-time and on-budget.

Infrastructure & Operations - The Infrastructure and Operations team constantly work to improve the technology that San Francisco government depends on, increasing performance, building resiliency, and facilitating daily business and future innovation through infrastructure, network, and data storage.

Premier Support Services - The Premier Support Services team provides high-level support and technical expertise for our internal business partners. Their work ensures cost-effective access to a suite of secure and powerful technology that enables innovation and productivity across San Francisco.

Public Safety - The Public Safety division actively expands and maintains connectivity and communication networks for first responders, departments, and underserved communities.  Read more about the Fiber to Housing program online!

Service Desk - The DT Help Desk is comprised of general IT support and 24/7 network support through the Network Operations Center. DT collaborates across San Francisco to provide high quality customer technical support at a competitive price. 

SFGovTV - The City's TV channel! Watch daily broadcasts of Board of Supervisor committee meetings and other political action. SFGovTV also produces original programming and content about the City and County of San Francisco.  Read more on SFGovTV's page!

Qualifications

Required Minimum

Qualifications

:

Education:  At the time you submit your application, you must be enrolled in an accredited university or a community college in a Technology, Film/TV Production or related field. 

• You must be returning to your undergraduate program or entering/returning to a graduate program in Fall 2025
• You may still apply if you are in your second-to-last or last semester or quarter, and you may still be selected for the program within six months of graduation.

Experience:  No previous experience is necessary.

Desired

Qualifications

:  We are looking for students who are willing to learn IT engineering practices and skills relevant to their assigned DT division and areas of interest. Students must be prepared to receive on-the-job training to acquire the ability to apply professional standards and develop relevant IT engineering skills.

We are seeking individuals who will work with professional, technical, and public safety staff and:

• Are highly organized and detailed-oriented to successfully navigate complexity.
• Are motivated, learners who are team-oriented but, can work independently.
• Are open to feedback and can conduct themselves professionally.
• Willing to assist staff in the preparation of plans and in compiling and preparing technical, and statistical data in the form of reports, graphs, maps, and charts; may assist in field work and collecting data.
• Willing to assist staff with various technical and non-technical activities.
• Can effectively interact with co-workers, supervisors and managers, representatives from other divisions and/or departments, and the public; speak clearly and effectively, answer questions, express ideas, and explain work-related information to others.
• Can listen and understand verbal instructions and use the appropriate terms when referring to technical matters; complete basic records and forms in a manner that is clear and easily understood. It also includes the ability to read and understand written instructions.
• Think critically through their work and continuously recommend improvements.
• Comfortable using professional judgment to provide engineering, technology and public safety service knowledge to supervisors and managers.
• Comfortable with research and formulating potential solutions and/or courses of action

Additional Information

Important Information for Applying – Please read carefully:

The application allows you to include additional attachments.  You must attach the following:

1. Use the ‘ upload resume ’ feature at the top of the application page in order to pre-fill the page. This will also automatically attach your resume to the application.
2. Proof of your undergraduate or graduate school educatio n. This can be your transcript (official or unofficial), diploma, class schedule, or other document that shows your current enrollment or graduate student status with your school. Submission date for college transcripts may be extended if it is impossible to obtain them by January 17, 2025. Applicants must submit a signed statement explaining why transcripts cannot be obtained by the filing date. Extension requests will be granted on a case-by-case basis. It is the applicant’s sole responsibility that all application materials and support documentation be received in a complete and legible form.
3. Cover letter (limited to 1 page) briefly addressing your interest in technology and career goals.

4. Your application MUST also include responses to the supplemental questionnaire found here ;

Applications without these attachments will be considered incomplete and may not move on in the hiring process.

Application Deadline: Applicants are encouraged to apply immediately as this recruitment may close at any time, but no earlier than Friday, January 17, 2025.

You may contact Lawlun Leung via email at  lawlun.leung@sfgov.org  with questions regarding this opportunity.

Next steps:

• Invitations to interview will be sent tentatively between February 3-7, 2025.
• Interviews will be conducted tentatively between February 17-February 28, 2025.
• Selected candidates will be notified tentatively March 3-21, 2025.

The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum

qualifications

are not guaranteed advancement to the interview.

Depending on the number of applicants, the Department of Technology may establish and implement additional screening mechanisms to comparatively evaluate the

qualifications

of candidates. If this becomes necessary, only those applicants whose

qualifications

most closely meet the needs of the department will be invited to participate in the oral/performance interview.

Your resume and cover letter could be used for scoring in selection processes and interviews.

Verification:
Applicants will be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at:  . Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

What else should I know?

Work Schedule
We work in a hybrid and traditional environment, and you may be expected to work onsite in the office up to 5 days per week. In-office workdays are determined by the nature of the work and scheduled by your supervisor.

Exempt employment
This role is exempt from the San Francisco Civil Service Rules, and employment is at the discretion of the appointing officer for a period that shall not exceed three years. (Category 18)

My application
Applicants will be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that the email address on the application is accurate and accessible. Also, applicants must ensure that our emails are not blocked by a spam filter. To prevent blocking, applicants should set up their email to accept mail from @smartrecruiters.com.

After successfully submitting the application, you will receive a confirmation email that your application has been received. You should retain this confirmation email for your records.  Failure to receive this email means that your application was not submitted or received.

Additional Information

Regarding Employment with the City and County of San Francisco:

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Job Tags

Hourly pay, Full time, Temporary work, Traineeship, Work experience placement, Summer work, Internship, Summer internship, Immediate start, Remote job,

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