Job Description

Dispatcher Job Description

Classification: Non-Exempt

Department: Industrial Cleaning

Reports to: Operations Manager

 
Corporate Profile:

USA DeBusk is a best-in-class mechanical and industrial cleaning services provider specializing in servicing the downstream energy market. We offer the full suite of maintenance and turnaround services including hydro blasting, hydro cutting, hydro excavation, chemical cleaning, PEPTM polymer extraction service, vacuum services, tank cleaning, degassing/vapor control, FCC catalyst handling and transportation, and specialty turnaround services. Founded in 2012, USA DeBusk currently has field offices in 24 cities and continues to provide services internationally.

Summary/Objective: 

The Dispatcher will be responsible for scheduling and dispatching drivers effectively and efficiently, for the assignment of materials, freight, equipment, to deliver exceptional customer service. The Dispatcher duties include using radio, telephone, or computer to transmit assignments, while coordinating daily operations, compiling daily transportation schedules, and ensuring assigned truck profitability goals are met.

Responsibilities:

• The Dispatcher is responsible for coordinating and scheduling drivers, internal and third-party, to pick up or drop off to vendors and/or customers.
• Determine the best method of delivery and cost efficiency.
• Develop delivery routes and remain in contact with drivers throughout the day.
• Negotiate third-party shipping rates to get the most cost-effective solution, while meeting the needs of the customer.
• Always complete the appropriate documentation and reports in a thorough and timely manner.
• Keep supervisor informed of needs and problems, maintain cleanliness of immediate work area and report maintenance needs.
• Ensure that all deliveries are made on time. 
• Be courteous and tactful with fellow employees.
• Communicate with customers regarding delivery schedules and ensure that any necessary heads up or concerns are given to them.
• Stay abreast of traffic and road conditions, correcting/adjusting routes as needed.
• Work with outside carriers and owner operators.
• Performs other duties as assigned.

Qualifications: 

• High School Diploma or equivalent.
• Dispatching: 2 years (Preferred).
• Ability to work under pressure, with tight deadlines, and changing priorities.
• Excellent communications skills (verbal and written).
• Display the ability to accurately use basic math skills.
• Ability to multi-task.
• Geographical knowledge of service or map reading skills.
• Computer skills.
• Knowledge of industry is recommended but not required.

Physical Requirements:

• Requires repetitive motion, hearing, talking, grasping, fingering, sitting, bend, stoop, and reach.
• Must be able to lift, carry and/or hold up to 75 lbs.

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