Job Description
Position Overivew
TCC's Basic Education for Adults (BEdA) department is looking for a dynamic person to provide proctoring and clerical support for the Basic Education for Adults department in its standardized testing CASAS (Comprehensive Adult Student Assessment System) administration and student laptop checkout. As part of the BEdA team, this position provides customer service to our diverse students. This position reports to the Program Specialist II of the Basic Education for Adults department and requires flexible hours with primarily afternoon and evening hours at designated times each quarter.
Essential Functions
Provide professional proctoring of standardized testing for students in the BEdA department both in person and remotely.
Perform data entry and processing related to testing and enrollment data.
Troubleshoot issues with testing environment, platform or log in while maintaining composure.
Participate in appropriate trainings and maintain testing certifications including CASAS and Ability To Benefit.
Provide excellent customer service at the front counter, on the telephone, and through zoom for prospective students, current students, and other members of the campus community
Follow standardized test proctoring procedures
Maintain FERPA standards in all operations, which includes developing office procedures that ensure the confidentiality of student records.
Provide back-up check-in-checkout service for BEdA students checking out laptops at the beginning and end of each quarter.
Perform other duties including special projects as directed.
Qualifications
Minimum Qualifications
High School graduate or equivalent.
Experience working in a customer service role
Strong technology skills.
Preferred Qualifications
Proctoring experience
Experience working in an educational setting
Required Conditions of Employment
Successful completion of a criminal history background check.
Reliable transportation
Successful Candidate Must Demonstrate
Excellent customer service skills and the ability to build strong relationships with students and campus partners
An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
Ethics and integrity.
Excellent verbal and written communication skills and effective interpersonal skills.
Ability to be self-directed and work independently in a team environment.
Good oral and written communication skills
The ability to accurately perform repetitive tasks
The ability to consistently follow set procedures.
A strong commitment to maintaining confidentiality with sensitive documents, communications and records
Establishes and maintains collegial and cooperative work relationships with internal and external partners.
Performs under pressure, recovers well from mistakes, and accepts appropriate responsibility.
Carefully and thoughtfully practices stewardship of public resources.
Provides empathetic and timely customer service to students, employees, and community members.
Actively participates in an inclusive environment.
Practices inclusivity, civility, and respect for all.
Demonstrates a growth mindset through openness to change and professional development.
Adapts to new work structures, processes, requirements, or cultures.
Effectively organizes and carries out work processes to achieve individual and organizational goals.
Application Process
Application Materials
Complete application packages must include the following:
Tacoma Community College online application.
Resume and cover letter
Terms of Employment
Evening Proctor - Basic Education for Adults description image
These part-time hourly positions are bound by the WAC 357-04-045 provisions above. Primary schedule will be Monday -Thursday 4:00 PM- 8:30PM in Building 7. Scheduled to work up 17 hours per week. Some Off-campus proctoring is required. The salary is $22.00-$22.00 per hour. TCC Part-time hourly and student employees including work study students, will accrue one hour of paid sick leave for every 40 hours worked. Hourly non-student employees may be applicable for comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long- term disability insurance plans and retirement benefits are also provided. For more information, please visit our employment page/employment benefits.
Tacoma Community College values diversity and is an Equal Opportunity Employer and Educator. Tacoma Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Stephen Smith, Title VII and Title IX, Building 14, 253-566-5055; Kathryn Held, Section 504 Officer, Building 7, 253-566-5328. Tacoma Community College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
Employment Type: Part-Time
Salary: $ 22.00 Per Hour
Job Tags
Hourly pay, Part time, Remote job, Flexible hours, Afternoon shift,