Job Description
Responsibilities for this Position
Location: USA LA Home Office (LAHOME)
Full Part/Time: Full time
Job Req: RQ194035
Type of Requisition: Pipeline
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: MBI (T2)
Job Family: SCA
Job Qualifications: Skills: Call Center, Communication, Customer Service, Data Entry, Problem Resolution
Certifications: None
Experience: 1 + years of related experience
US Citizenship Required: Yes
Job Description: Seize your opportunity to make a personal impact as a Customer Service Representative II assisting customers with installing and using transmission software. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator. As a Customer Service Representative II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Representative II joining our team to integrate software that allows school staff and students to send and receive important files.
The FPS Help Desk assists schools in seamlessly processing their student financial aid data through the Department of Education databases. We also support the transmission software that carries processed information to and from the schools and the processing systems.
In this role, a typical day will include:
- Providing knowledgeable responses via phone and email to Financial Aid Administrators and technical staff members in a timely, courteous, and professional manner
- Acquiring and maintaining an understanding of various Department of Education software applications, processes, procedures, and Web sites
- Assisting callers with software installation, configuration, usage and un-installation
- Engaging in active listening to diagnose problems, and use various reference sources to rapidly lead callers to problem resolution. Must also correctly determine when issue needs to be referred to tier two staff for resolution
- Adhering to Privacy Act as it relates to confidentiality of information releases
- Accurately and efficiently maintaining all required call logs and phone documentation
- Regular and Predictable Attendance is Required
- Some physical effort in the handling of light materials, boxes, or equipment
QUALIFICATIONS To qualify for this role, YOU
MUST have:
- High School diploma or GED required
- US Citizenship
- An ability to obtain and maintain a Public Trust
- 1 year of customer service experience
- Louisiana and Texas Residency must be within a reasonable driving distance of 60 miles or less of a facility
- Willing and able to work any full-time shift during hours of operation 7: 00 am to 7:00 pm central standard time
- Favorable status with Federal Student Loans
Even
BETTER if you have:
- Bachelor's degree preferred
- Experience supporting PCs running the Windows operating system
- Experience supporting Web-based applications strongly
Work Environment
- Remote
- Short-term temporary position
WHAT CAN GDIT OFFER YOU: - Full-flex work week to own your priorities at work and at home
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
The likely hourly rate for this position is between $17.43 - $23.59. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours: 40
Travel Required: None
Telecommuting Options: Remote
Work Location: USA LA Home Office (LAHOME)
Additional Work Locations: USA TX El Paso
Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
PI261328695
Seize your opportunity to make a personal impact as a Customer Service Representative II assisting customers with installing and using transmission software. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator. As a Customer Service Representative II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Representative II joining our team to integrate software that allows school staff and students to send and receive important files.
The FPS Help Desk assists schools in seamlessly processing their student financial aid data through the Department of Education databases. We also support the transmission software that carries processed information to and from the schools and the processing systems.
In this role, a typical day will include:
- Providing knowledgeable responses via phone and email to Financial Aid Administrators and technical staff members in a timely, courteous, and professional manner
- Acquiring and maintaining an understanding of various Department of Education software applications, processes, procedures, and Web sites
- Assisting callers with software installation, configuration, usage and un-installation
- Engaging in active listening to diagnose problems, and use various reference sources to rapidly lead callers to problem resolution. Must also correctly determine when issue needs to be referred to tier two staff for resolution
- Adhering to Privacy Act as it relates to confidentiality of information releases
- Accurately and efficiently maintaining all required call logs and phone documentation
- Regular and Predictable Attendance is Required
- Some physical effort in the handling of light materials, boxes, or equipment
QUALIFICATIONS To qualify for this role, YOU
MUST have:
- High School diploma or GED required
- US Citizenship
- An ability to obtain and maintain a Public Trust
- 1 year of customer service experience
- Louisiana and Texas Residency must be within a reasonable driving distance of 60 miles or less of a facility
- Willing and able to work any full-time shift during hours of operation 7: 00 am to 7:00 pm central standard time
- Favorable status with Federal Student Loans
Even
BETTER if you have:
- Bachelor's degree preferred
- Experience supporting PCs running the Windows operating system
- Experience supporting Web-based applications strongly
Work Environment
- Remote
- Short-term temporary position
WHAT CAN GDIT OFFER YOU: - Full-flex work week to own your priorities at work and at home
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
The likely hourly rate for this position is between $17.43 - $23.59. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours: 40
Travel Required: None
Telecommuting Options: Remote
Work Location: USA LA Home Office (LAHOME)
Additional Work Locations: USA TX El Paso
Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
PI261328695
Job Tags
Hourly pay, Holiday work, Full time, Temporary work, Part time, Work experience placement, Immediate start, Remote job, Worldwide, Home office, Flexible hours, Shift work,