Job Description

Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

Intown Ace Hardware has proudly served Decatur and surrounding Atlanta neighborhoods for over 40 years!

General Summary

The Garden Center Sales Associate will help customers with questions regarding our plants and products and write tickets for purchases. Garden center associates unload plant trucks, organize and water the plants. Legendary customer service is the primary objective for every customer, every single time.

Essential Duties & Responsibilities

Include the following. Other duties may be assigned.

Customer Service:

• Promptly responding to calls for customer service regarding garden products or gardening procedures.

• Provide a positive representation of Intown Ace.

• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.

• Possess a friendly outgoing demeanor; work well with customers as well as associates.

• Ensure all pages and calls are answered promptly, courteously and effectively.

• Forward any customer complaint that cannot be handled to a member of management.

Store Operations

• Unloading plant trucks as they arrive.

• Organizing plants and garden center products.

• Ensuring plants are watered and maintained properly.

• Assist in creating a positive, professional and safe work environment.

• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.

• Be professional in appearance and actions.

• Perform all other duties as assigned.

Knowledge of plants and gardening products is a requirement, as well as a good attitude and a focus toward customer service. Working for 8 hours in the elements.

Position may be Seasonal or Part Time.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

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