Job Description

Position Summary

The Restaurant Host/Hostess is the first point of contact for the guest entering the restaurant and bar. Primary responsibility is to ensure exceptional guest service by warmly welcoming guests, managing reservations, and seating guest promptly. Assists in maintaining a clean and organized environment, working closely with the restaurant and bar staff to ensure a seamless dining experience.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

• Greets guests as they arrive with a friendly and welcoming demeanor.

• Escorts guests to their tables, providing assistance as needed, such as pulling out chairs and presenting menus.

• Answers phone calls and inquiries regarding reservations, in a professional manner.

• Accurately records reservation details and special requests in the reservation booklet or system.

• Communicates special requests or VIP guests to the appropriate personnel.

• Always maintains a positive attitude and professional appearance.

• Relays important information to guests, such as wait times.

• Inspects dining and serving areas to ensure cleanliness and proper setup.

• Maintains contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customer's concerns are addressed.

• Takes “to go” orders, checks, and ensures all items are given to customer correctly.

• Takes room service orders and notifies room service attendant.

• Performs daily transactions involving cash, credit cards, comps, and food vouchers.

• Assists in taking food to rooms for room service.

• Assists servers with drinks.

• Makes daily floor plans of rotations for servers.

• Packages takeout orders.

• Keeps track of all servers, when not on floor, to ensure guest is seated with an available server.

• Helps bussers buss tables when needed.

• Ensures guests have a great experience by not overwhelming the server or the bartender, so they can give exceptional service.

• Places guest on wait list and call or texts them when table is available, notifies kitchen of big parties.

• Confirms with front desk about amenities.

• Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.

Additional Responsibilities

• Preforms other job-related duties as assigned.

• A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.

Team members in this capacity:

• Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.

• Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.

• Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered.

• Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.

Key Performance Indicators

This position has Key Performance Indicators (KPI's) identified as a measurement of success. KPI's will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI's as part of the performance review process.

Knowledge, Skills, and Abilities

• Ability to deal effectively and professionally with the general public.

• Strong organizational skills to manage reservations, seating arrangements, and guest requests efficiently.

• Ability to quickly address guest concerns or complaints and resolve issues to ensure guest satisfaction.

• Skills in working closely with staff to ensure smooth operations and guest satisfaction.

• Ability to provide warm and welcoming hospitality to guests.

• Ability to handle multiple tasks simultaneously, such as answering phone calls, managing reservations, and seating guests.

• Excellent time management skills to prioritize tasks and ensure timely service to guests.

• Maintains the highest standard of personal hygiene.

• Ability to work harmoniously and professionally with co-workers and supervisors.

Education and Experience

Required:

• Must be at least 18 years of age.

Preferred:

• High School Diploma, GED certification or equivalent.

Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.

License/Certifications/Registrations

• Must obtain and maintain a New Mexico Alcohol Server's License upon hire.

• Must be able to successfully pass a stringent background investigation.

• Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Description

Balancing

Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Climbing

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

Crawling

Moving about on hands and knees or hands and feet.

Crouching

Bending the body downward and forward by bending leg and spine.

Feeling

Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Finger Dexterity

Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Grasping

Applying pressure to an object with the fingers and palm.

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling

Bending legs at knee to come to a rest on knee or knees.

Lifting

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required:

• Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, unpleasant odors, and/or loud noises.

• Moderate physical activity.

• Must be able to lift at least 25 pounds.

• Able to stand and/or walk for more than four (4) hours per day.

• A work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.

The content of this does not restrict management's right to assign or reassign duties and responsibilities to this job at any time.

The reflects the assignment of the essential functions of the current position but does not prescribe or restrict tasks that may be assigned. The essential functions are specified but are subject to change at any time for various reasons, including management discretion.

The Pueblo of Sandia reserves the right to make changes to the whenever necessary.

Selected candidates must submit to and pass a pre-employment drug and alcohol screening as part of the pre-employment process. Drug and alcohol screening will continue through post-hire testing to be conducted by a third-party random number generator. Selected candidates must submit to and pass a criminal background screening as part of the pre-employment process.

The Pueblo of Sandia is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.

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