Job Description

HVAC Service Manager Opportunity Authorized Homes Services is coming and needs leadership talent Are you a Service Manager that can hit it over the fence, but have been only given the sign to bunt? Are you standing still because your leader acts like their feet are cast in cement? Do you want an organization that will allow you to reach your full potential for earnings and personal development? Authorized Home Services is a very successful company that has found the secret sauce that allows us to be better than our competition. It is our people! They set us apart from everyone else as they are high performers who in turn are well rewarded for the result they generate. We are looking for those that want to rise above the crowd and are willing to do what to takes to win. Your attitude is as important as your technical skill set and with our commitment to train and mentor our team members you will experience continual improvement of both attributes. Step out of your comfort zone and reach higher with us and you will never look back. Start the application process now! Check us out, visit our Career’s Page, and reach out to us. *We are an Equal Opportunity Employer; all inquiries are kept confidential. To apply for: Service Manager@ Authorized Home Services Click Below Position Purpose (Summary) The function of this position is to:

• Monitor and implement Authorized Home Services’ processes and procedures.
• Provide Technical support for the people in the field and act as a conduit when need to source additional information and resources to solve technical issues.
• Provide evaluations and reviews of the production and support staff that provides feedback the individual/Authorized Home Services performances towards reaching their respective goals and KPIs.
• Provide individual Coaching as required to train individuals on best ways to use Authorized Home Services’ resources and selling systems to meet the customer’s needs.

* Run weekly training meetings to cover:

• KPI reviews
• Performance acknowledgements and awards
• New products
• Safety Concerns
• Products issues
• Manufacturer’s Training
• Act as a mentor to encourage individual growth.
• Motivate and encourage staff throughout Authorized Home Services.
• Create and modify processes and procedures that add value to Authorized Home Services’ services or business results.

Service Manager Responsibilities/Duties/Functions/Tasks

• Must have a good working knowledge of our products and services being offered. This may require additional study and training both on and off site.
• Continuously improve knowledge of construction in general, and how Authorized Home Services operates to benefit the customer.
• Establish goals, KPIs, and objectives for technicians and customer service representatives, along with a plan of action to attain or exceed set goals
• Measure and report on the goals, KPIs, and objectives
• Provide corrective action, feedback, accountability, and make termination decisions for individuals that do not meet the goals and expectations of the Company.
• Provide weekly status updates to the owner.
• Regularly review and monitor progress against goals and seek assistance as needed.
• Communicate effectively with associates, superiors, vendors, and customers.
• Possess superior interpersonal skills.
• Should be able to read and interpret blueprints, technical drawings and specifications.
• Must be able to accurately list and order materials and supplies.
• Must be able to work under time and budgetary constraints and pressures.
• Efficiently manage his or her time and schedule.
• Be computer literate to the extent necessary to fulfill this function. Must be familiar with the use of smart phones, text messaging, and email.
• Must be capable of understanding customer needs and influencing their decision.
• Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees.
• Clean, neat, professional appearance.
• Work and drive safely and be able to recognize and avoid dangerous situations.
• Adaptable to changing work schedules as the business dictates.
• Other duties as assigned

Check us out, visit our Career’s Page, and reach out to us. *We are an Equal Opportunity Employer; all inquiries are kept confidential. To apply for: Service Manager@ Authorized Home Services Click Below

Job Tags

Full time,

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