Manager, Ride Operations Job at Knott's Berry Farm, Buena Park, CA

cDc3ZkZrSkc5VCtraXQ0ckYxYTh1cDJ6
  • Knott's Berry Farm
  • Buena Park, CA

Job Description

Overview: The Ride Operations and Guest Control Manager is responsible for ensuring the safe, efficient, and guest-oriented operation of all rides and guest control areas. The Manager oversees training, organization, and guidance of teams to maintain high standards in safety, guest service, and operational consistency. The Manager is responsible for fostering a positive work environment and upholding standard operating procedures ensuring the department aligns with park and corporate standard operating guidelines. Salary Details: $78,000 - $104,000/yr. based on experience Responsibilities:

  • Safety oversight: Ensure all Rides operate in full compliance with safety standards, conduct regular safety inspections, and lead incident response procedures.
  • Guest and Associate Experience: Oversee Guest and Associate interactions, ensuring positive experiences at all touchpoints to enhance satisfaction and engagement.
  • Leadership and Development: Lead, mentor, and manage Area Managers, Supervisors, Team Leaders and Associates. Provide training and guidance to uphold high standards in safety, efficiency, and guest service. Conduct regular coaching to support performance and career development.
  • Scheduling and Resource Management: Coordinate staff scheduling, deployment, and coverage across rides and guest control areas to maximize operational efficiency and ensure seamless service.
  • Corporate Committee Involvement: Represent the department on corporate committees.
  • Incident Management: Establish and lead emergency protocols, train Associates on emergency procedures, and coordinate response efforts to ensure Guest and Associate safety. Ensure all incidents are thoroughly documented, reported, and reviewed, collaborating with relevant personnel to assess risks implement preventative measures.
  • Policy and Procedures Development: Contribute to the creation and refinement of policies and procedures, ensuring alignment with both Park and Corporate standards.
  • Cross-Department Collaboration: Partner with departments such as Maintenance, Safety, Food and Beverage, and Marketing to coordinate initiatives, events, and projects, ensuring smooth integration and execution.
  • Learn all aspects of the rides including opening/closing procedures, ride operator job duties, ride admission policy, and other applicable policies and procedures.
Qualifications:
  • High School Diploma required.
  • Bachelor's Degree, emphasis in business or hospitality management preferred.
  • At least 6-8 years of prior, relevant work experience.
  • At least 5+ years of leadership/management experience.
  • iROC and Trainer certification (will provide training).
  • Ability to work days, nights, weekends, holiday periods and sometimes third shift to meet business needs.
  • Knowledge of Microsoft and Adobe office programs.
  • High level of initiative, sound judgement, and commitment to work with people from all backgrounds and cultures required.

Job Tags

Holiday work, Work experience placement, Shift work, Night shift, Weekend work,

Similar Jobs

Eagle SNG

Ultrasound Tech - Echo Tech Job at Eagle SNG

 ...JOBSUMMARY: Performs General and vascular ultrasound procedures. Utilizes ultrasound equipment producing high frequency sound waves to create diagnostic images of the human body for use in diagnosis of disease or organ malfunctions. Works independently and takes... 

ACS Consultancy Services

AI Engineer Job at ACS Consultancy Services

 ...Job Title: AI Engineer (US Citizen Only) Location: Remote We are currently seeking candidates who meet the following qualifications Responsibilities: Design implement and optimize machine learning models and algorithms for various applications.... 

CBRE

Managing Director Business Development (Occupier Real Estate Services) - Remote Job at CBRE

 ...Managing Director Business Development (Occupier Real Estate Services) - Remote Job ID 195156 Posted 12-Dec-2024 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Remote - US - Remote - US -... 

Resiliency LLC

Application Offensive Security Consultant Job at Resiliency LLC

 ...Job Summary Being a member of the Application Security team, you will be part of the Technology Risk initiative to support offensive...  ...to key projects. The Application Offensive Security Consultant is responsible for providing technical direction and performing... 

Get It - Healthcare

RN Triage Nurse - Remote | WFH Job at Get It - Healthcare

We are excited to invite experienced Registered Nurses to join our fast-growing and dynamic telephone triage team! If you are passionate about providing excellent patient care, thrive in a fast-paced environment, and enjoy helping others, we'd love to hear from you....