Manager, Ride Operations Job at Knott's Berry Farm, Buena Park, CA

cDc3ZkZrSkc5VCtraXQ0ckYxYTh1cDJ6
  • Knott's Berry Farm
  • Buena Park, CA

Job Description

Overview: The Ride Operations and Guest Control Manager is responsible for ensuring the safe, efficient, and guest-oriented operation of all rides and guest control areas. The Manager oversees training, organization, and guidance of teams to maintain high standards in safety, guest service, and operational consistency. The Manager is responsible for fostering a positive work environment and upholding standard operating procedures ensuring the department aligns with park and corporate standard operating guidelines. Salary Details: $78,000 - $104,000/yr. based on experience Responsibilities:

  • Safety oversight: Ensure all Rides operate in full compliance with safety standards, conduct regular safety inspections, and lead incident response procedures.
  • Guest and Associate Experience: Oversee Guest and Associate interactions, ensuring positive experiences at all touchpoints to enhance satisfaction and engagement.
  • Leadership and Development: Lead, mentor, and manage Area Managers, Supervisors, Team Leaders and Associates. Provide training and guidance to uphold high standards in safety, efficiency, and guest service. Conduct regular coaching to support performance and career development.
  • Scheduling and Resource Management: Coordinate staff scheduling, deployment, and coverage across rides and guest control areas to maximize operational efficiency and ensure seamless service.
  • Corporate Committee Involvement: Represent the department on corporate committees.
  • Incident Management: Establish and lead emergency protocols, train Associates on emergency procedures, and coordinate response efforts to ensure Guest and Associate safety. Ensure all incidents are thoroughly documented, reported, and reviewed, collaborating with relevant personnel to assess risks implement preventative measures.
  • Policy and Procedures Development: Contribute to the creation and refinement of policies and procedures, ensuring alignment with both Park and Corporate standards.
  • Cross-Department Collaboration: Partner with departments such as Maintenance, Safety, Food and Beverage, and Marketing to coordinate initiatives, events, and projects, ensuring smooth integration and execution.
  • Learn all aspects of the rides including opening/closing procedures, ride operator job duties, ride admission policy, and other applicable policies and procedures.
Qualifications:
  • High School Diploma required.
  • Bachelor's Degree, emphasis in business or hospitality management preferred.
  • At least 6-8 years of prior, relevant work experience.
  • At least 5+ years of leadership/management experience.
  • iROC and Trainer certification (will provide training).
  • Ability to work days, nights, weekends, holiday periods and sometimes third shift to meet business needs.
  • Knowledge of Microsoft and Adobe office programs.
  • High level of initiative, sound judgement, and commitment to work with people from all backgrounds and cultures required.

Job Tags

Holiday work, Work experience placement, Shift work, Night shift, Weekend work,

Similar Jobs

Dynamics ATS

Process Operator Job at Dynamics ATS

 ...Process Operator JOB-10043750 Anticipated Start Date March 31, 2025 Location Indianapolis, IN Type of Employment Contract Hire Employer Info Our client is a leader in the industry of providing safe water treatment and sewage services... 

Chincoteague Bay Field Station

Summer Programs Assistant Job at Chincoteague Bay Field Station

 ...Position Dates: June 3 - August 9, 2024 Summer Programs Assistants (SPA) are trained to work and assist with all summer programs (overnight camp, day camp, adult and family, custom, and Road Scholar) and will work with learners of all ages. The SPA will assist with... 

OpenAI

Program Manager, Corporate Security Job at OpenAI

 ...About the Team The Corporate Security team at OpenAI is dedicated to ensuring the safety and security of our people and facilities. We focus on advancing artificial intelligence responsibly while safeguarding our technologies and intellectual properties worldwide.... 

Ramp Health

Health & Wellness Coach - Part Time Job at Ramp Health

 ...Job Description Job Title: Onsite Wellness Coach - PART TIME - 16 Hours a week Job Purpose: The wellness coach provides onsite,...  ...employee populations in positive lifestyle initiatives that improve health and wellbeing, lower chronic disease risk, and reduce... 

New America

Senior Policy Analyst, CELNA Job at New America

 ...within New Americas Center on Education & Labor . The senior policy analyst (SPA) will contribute to projects across CELNAs technical...  ...and systems change efforts at the local, state, and federal level. Lead research and reporting projects focused on program and...