Job Description

Fair Haven Community Health Care 

FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at over 143,000 office visits in 21 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “ To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive .”

For 53 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients.  We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.

Job purpose

Working collaboratively within a healthcare team, the Medical Template Specialist specializes in comprehensive support across all aspects of scheduling at FHCHC by designing, developing and maintaining templates.  This role involves creating, optimizing, and maintaining scheduling templates that streamline appointment management, improve patient flow, and support efficient operations. 

Duties and responsibilities

Reporting to the Practice Manager, the Medical Template Specialist develops and designs scheduling templates tailored to meet organizational and departmental needs. Typical duties include but are not limited to:

• Collaborating closely with medical clinicians to understand their scheduling requirements and transform them into efficient, user-friendly templates.
• Customizing existing templates to meet the specific needs of different departments or individual clinicians.
• Optimizing templates to improve usability, efficiency, and alignment with best scheduling practices.
• Conducting comprehensive testing of templates to ensure accurate functionality in appointment scheduling and adherence to optimal utilization standards.
• Troubleshooting issues and making necessary adjustments to enhance template performance and user experience, working in coordination with the practice management vendor (Epic) under supervisor guidance.
• Supporting and maintaining scheduling systems within the practice management software (Epic), including managing provider call-outs and facilitating patient rescheduling as necessary.
• Communicating effectively with patients, handling tasks such as outgoing phone calls, sending letters or electronic communications, and providing appointment-related information.
• Recording appointment-related documentation accurately in electronic medical records, ensuring precise registration updates.
• Rotating through evening and weekend shifts to ensure continuous departmental coverage and acting as backup for the Call Center Appointment Specialist.
• Attending scheduled departmental meetings and fulfilling additional duties and projects as required.

Qualifications

• High School diploma or GED along with demonstrated expertise in medical scheduling or healthcare administration is required.    
• Bilingual in English and Spanish is also required.
• Thorough knowledge of medical scheduling procedures and optimal methods and proficiency in scheduling software and tools, familiarity with the Epic platform, excellent interpersonal skills, and professional phone etiquette are necessary.
• Strong data entry and computer skills, as well as proficiency in oral and written English, are essential requirements for the role.

Direct Reports

• None

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Tags

Full time, Afternoon shift,

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