Job Description

Summary

Qualifications:

• 1-3 years as a Revenue Manager in the hotel industry (preferably Hyatt)

• Experience as a top STR performer within their hotel's competitive set.

• Hyatt brand experience preferred.

• Powerful organization and analytical skills

• Intermediate or expert skill level in using the Microsoft Office suite of products

• Refined verbal and written communication skills

• Exceptional time management and organizational skills.

• Display leadership qualities that mentor, develop, and guide hotel team members, such as revenue analysts and managers.

Responsibilities:

• To maximize room sales and revenue.

• To maximize employee productivity through the use of multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business, as well as the expectations of the guests.

• To ensure that the Reservations operate with the lowest possible cost structure while also delivering on the brand promise to the guest proactively managing costs based on key performance indicators.

• To help prepare the Annual Business Plan.

• To assist in monthly forecasting‌.

• Ensure that all relevant hotels, company, and local rules, policies, and regulations are adhered to, including credit and payment policies.

• To actively take part in weekly yield and revenue management meetings, preparing the information and reports as necessary to ensure a productive meeting.

• To assist in the preparation, utilization, and update of an annual Marketing Plan, broken down as necessary by the department.

• To oversee the taking and processing of all room reservations according to hotel and company guidelines.

• To administer the loading of all new rates into the relevant reservation systems, including testing and deployment.

• To work with other departments, checking the room and room-type availability, to maximize room sales, yield, and average room rate through upselling and other inventory and rate management initiatives.

• To oversee and assist with the processing of individual and group reservations, rooming lists, waitlists, and other reservations.

• To ensure the proper handling of all overbooking situations and wait-listed business, working closely with the relevant departments.

• To prepare accurate advance booking counts and forecasts.

• To build strong relationships with all sources of bookings and work closely with the Marketing Department in maintaining and developing these relationships.

• Ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

• To help make sure that all Touches of Hyatt and the Rooms Top 20 are implemented into the Reservations Department.

• To respond to the results of the Consumer Audit and ensure that the relevant changes are implemented.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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