Job Description
DESCRIPTION
The Senior Program Manager, Strategic Operations will be an expert in operationalizing and designing high-impact, end-to-end transformation initiatives that drive business and workforce outcomes. The successful candidate will have expertise across the workforce value chain, including a keen understanding of the intersection of business and people strategies, key drivers of workforce success, a deep background in program design and large-scale delivery, scalable operating models, and organizational change. They should have proven success in delivering world-class solution that set-the-bar for others.
This role will use data to build, execute, and scale our high-velocity transformation best-practices, including tools, frameworks, and mental models. The ideal candidate will be able to analyze data, think strategically, invent and simplify, and deliver measurable results tied to operationalizing transformations across the enterprise, and growing organizational capability around high-velocity transformations. This candidate will operate alongside and integrate with various transformation, people experience (human resources) and business teams.
Key job responsibilities
As a Senior Program Manager, Strategic Operations you will:
• Partner with and influence cross-functional teams to develop transformation strategies and solutions.
• Lead effective communication plans to engage partners and stakeholders.
• Diagnose organizational needs and develop, deliver, and scale critical capabilities to support evolving business strategies.
• Experiment with new designs and tactics to improve efficiency and effectiveness across high-value teams.
• Design processes and infrastructure to help customers align capabilities, diagnose constraints, and create action plans.
• Provide training, coaching, and leadership development to drive engagement, problem-solving, and growth across the workforce.
• Effectively lead and collaborate with cross-functional teams to facilitate high-bar decisions, set and maintain alignment against priorities, and deliver bar-setting results through ambiguity.
• Empower, motivate, and develop teams to achieve organizational goals.
• Work with Analytics to measure transformation effectiveness and create data-driven reports.
• Share insights and patterns with customers to build trust and drive enterprise-wide transformation.
• Continuously improve solution success and stakeholder satisfaction.
• Advocate for the business by anticipating transformation opportunities.
• Ensure changes align to intended outcomes.
• Conduct organizational assessments to inform future-state design.
• Work directly with customers to define transformation goals, risks, and opportunities.
• Design and deliver scalable solutions, services, and tools to meet high-growth needs.
• Contribute to best-in-class transformation playbooks and assets.
Travel is expected.
About the team
The Amazon Transformation team diagnoses, designs for, and delivers innovative change management and organization development solutions to drive positive transformations across the business. Our mission is to create human-centered transformation experiences that position Amazon employees to do the best work of their lives, while raising the bar on delivering for customers.
We are a team of transformation strategists, program leaders, systems and experience designers, and research scientists ready to tackle a broad array of problems at the intersection of business and builder imperatives. We operate as complementary to a dedicated business owner, augmenting their team’s efforts and driving end-to-end transformation. We work collaboratively with other groups to drive business impact together.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
BASIC QUALIFICATIONS
• Bachelor’s degree in related field, or equivalent experience
• Minimum 8+ years of relevant experience in an internal or external consulting role with senior leaders and Human Resource colleagues to diagnose needs and develop/implement organizational development solutions
• Strong understanding of organizational development, including Strategic Workforce Planning, Team Effectiveness, Experience Design, Culture and broad talent management disciplines
• Exceptional business acumen and high judgment; able to use business, human capital, and technology depth and breadth to understand customer needs and shape transformation initiatives
• High discretion and executive presence
• Strong analytical, organizational, and problem-solving skills
• Data driven decision making and sound business judgment
• Willingness to dive deep into processes and ‘roll-up sleeves’ to drive results
• Excellent ability to communicate clearly and effectively and with confidential information
• Ability to collaborate and deliver-results in a fast-paced environment where continuous innovation is desired
• Effective at driving short-term results that are consistent with long-term goals
• Ability to work autonomously in a highly demanding and often ambiguous environment, with attention to detail and organizational skills
• Experience with the Microsoft Office suite
Job Tags
Full time, Temporary work,