WORK LOCATION: Onsite location in South Bay area, Northern CA
WORK SCHEDULE : Mon-Fri 8 hours per day
JOB STATUS: Full-time, Temporary
START DATE: 3/10/2025
END DATE: 05/31/2025
Project Summary
The focus of this user study is to generate indoor data and collect recordings of each participant. The study moderator will guide participants through a series of tasks. Each moderated session will last up to 90 min.
Role Summary
Moderators are expected to interact directly with study participants using provided study protocols and managing the data collected during each session. Moderators will report to the Project Manager and Project Coordinator. Training will be provided before the start of data collection. Sessions occur in the South Bay area - Northern, CA, with additional support staff on-site to manage participant intake and provide technical support.
Main Responsibilities
Receive participants at work and guide them through the video study in a controlled environment
Ensure all recordings are done per project guidelines and upload the data
Have all participants complete a survey at the end of each session
Follow COVID-19 sanitization procedures after each session
Represent and promote the TELUS AI brand
Minimum Requirements
Technical/troubleshooting skills; address fundamental problems with launching apps and uploading data
Familiarity with iOS and Mac OS
Experience with data collection and data management
Experience with audio recording
Able to commit to a weekly schedule for the duration of the project (05/31/2025)
Ability to interact professionally with project participants
Experience with progress tracking and reporting, comfortable with Excel or Sheets
Reliable transportation
Rate: $33.00 per hour
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
We embrace change and initiate opportunity
We have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability
TELUS Digital will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. When emailing candidates, our recruitment and sourcing teams only use email addresses that end with telusdigital.com or telusdigital.ai. If you are unsure whether a job offer is legitimate or suspect that TELUS Digital business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at
TINA_TalentAcquisition@telusdigital.com.
Additional Job Description
The focus of this user study is to generate indoor data via wearable devices and collect video recordings of each participant. The study moderator will guide participants through a series of tasks. Each moderated session will last 90 min.
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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