Job Description

Requisition Number: 67420

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets.

We are changing the world with: 

• Trusted products that accelerate drug discovery, development, and delivery to save lives
• Damage-resistant cover glass to enhance the devices that keep us connected
• Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
• Precision glass for advanced displays to deliver richer experiences 
• Auto glass and ceramics to drive cleaner, safer, and smarter transportation 

Role Purpose

Results-driven position with supervisory responsibility to lead the Technology Center team and its daily operations. Will plan and execute a variety of technology projects of varying complexity. The Technology Center team supports Workplace Services and its customers to ensure effective implementation and maintenance of technology initiatives, systems, and applications under its ownership or management. Position will work directly with Technology Center team members and Corning Information Technology, as well as internal customers, staff groups, and external vendors. This position incorporates overseeing staff, managing projects, and ensuring adherence to established policies and procedures.

Key Responsibilities

Team Supervision

• Recruit, train, develop, and supervise WPS Technology Center team members.
• Manage supervisory administrative activities in support of staff professional development, growth, and Human Resources initiatives. Including performance evaluations, coaching and feedback to foster growth, development, and succession planning for the team.

Technology Center Operations Oversight

• Monitor daily activities and workflows to ensure optimal performance.
  • Address open issues, break/fix, changes to processes and bugs.
  • Receive new requests, assess, and assign to appropriate resources.
  • Monitor and manage customer expectations and requirements.
• Develop and implement operational policies and procedures.
• Lead Power-BI management and key performance indicators (KPI) program. Drive the use of KPI measures and metrics to monitor functional processes and drive use of data to make informed decisions.
  • Support team in data management, ensuring access to sourcing data and opportunities to analyze data to provide detailed solutions.

Budget Management

• Responsible for the Technology Center department’s budget activities, including annual budgets and monthly budget reviews to ensure adherence to the approved budget.
• Allocate and manage Technology Center project expenses to deliver on Workplace Services priorities.

Additional Responsibilities

Technical Support

• Provide high-level guidance and support for technology-related issues.
• Ensure timely resolution and proper resource allocation to technical problems and customer inquiries.

Compliance and Quality Assurance

• Ensure adherence to industry standards and regulatory requirements.
• Conduct regular audits and assessments to maintain regulatory compliance, quality systems, application, and services.
  • Includes documentation, lease, finance, process, and maintenance program audits.

Strategic Planning and Management

• Support Corporate Services strategic objectives and implement actions for achievement at both the organizational and team level.
• Define and execute the Technology Center strategy, annual objectives, and metrics to facilitate achievement of the Corporate Services annual operational plan.
• Assess and recognize the potential of emerging technologies, propose enhancements to existing systems and operational processes in the interest of continuous improvement and technological advancements to increase efficiency and productivity.

Experiences/Education - Required

• Bachelor's degree
• Minimum of 3 years supervisory experience
• Partnership experience with Corning or other organization’s corporate IT function

Skills Required

• Strong leadership, strategic, and team-building skills
• Strong project management skills
• Excellent problem-solving abilities
• Effective organizational skills with attention to detail
• Knowledge of current technology trends
• Excellent computer skills with focus on Microsoft 365. Ability to quickly learn additional platforms
• Prioritize projects and manage multiple tasks concurrently
• Professionally handle stressful situations and meet deadlines
• Manage customers’ expectations and requests; be solutions oriented
• Maintain solid working relationship with peers, customers, and partner teams
• Maintain a high level of integrity
• High degree of confidentiality
• Execute as a high-performance supervisor, while also being a team player
• Interact effectively and professionally with a diverse employee group and across all levels of the organization
• Ability to adapt to constant change; be flexible
• Customer focused
• Ability to take initiative
• Active listener
• Strong interpersonal skills
• Excellent written and verbal communication skills

Work & Travel Requirements

• Standard working hours are from 8 AM to 5 PM EST, Monday through Friday. However, availability extends beyond these times and could include weekend and holidays for system administration, project implementation, system upgrades and resolution management, when required.
• Candidate available to work onsite in Corning, NY when required.

This position does not support immigration sponsorship.

The range for this position is $86,359.00 - $118,744.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.

​ Corning Puts YOU First! 

We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning. 

 

• Our monetary peer-to-peer recognition program is tied to our Values and celebrates you and your colleagues’ contributions. 
• Health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs.
• Financial benefits include a 401(k) savings plan with company matching contributions and a 100% company-paid pension benefit that grows steadily throughout your career. 
• Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.
• Professional development programs help you grow and achieve your career goals.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com .

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