Job Description

NACC’s mission is to promote the health & wellness of mind, body, and spirit of Native American families. We offer a full range of healthcare services that include Medical, Behavioral Health, Dental, and Substance Abuse. The ideal candidate should have clinical experience in community care and a nursing triage background. This position reports to the Nursing Supervisor. Candidates must possess strong communication and organizational skills as well as the ability to resolve workplace issues effectively.

DUTIES AND RESPONSIBILITIES:

• Responsible for managing patient phone calls and patient triage (phone and walk in) including but not limited to communicating abnormal labs and other orders directed by providers.
• Assess patient concerns/problems for all age groups over the phone through the collection of health data.
• Plan/prioritize, implement and advise treatment based on approved protocols.
• Completes prescription refills using approved company protocols.
• Hospital follow-up calls.
• Help develop and update written protocols.
• Works with NACC’s leadership team to carry out projects as they relate to the nursing team.
• Attends regular meetings with Medical Director, care coordinator, and medical teams as needed for planning and reporting.
• Other related duties requested by Medical Leadership.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

QUALIFICATIONS:

• Education and/or experience: Minimum 2 years experience providing direct patient care services in clinic setting, preferably in nursing triage; previous experience working with Native Americans or other marginalized communities preferred.
• Certificates, licenses and registrations required: Registered Nurse (RN); active, unrestricted license to practice in Minnesota; BLS CPR; proof of current COVID-19 vaccination.
• Computer skills required: Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint); experience using EMR preferred.
• Other skills required: Works well independently and on a team; excellent communication, customer service, and case management skills.

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