Job Description

Work Location : Wilmington, Delaware, United States of America Hours: 40 Line of Business: Financial Crimes & Fraud Mgmt Pay Detail: $28.25 - $45.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: The Fraud Specialist investigates transactions escalated by the business units for suspicious activity and works directly with partners to identify gaps that provide opportunities for fraud to infiltrate the organization. The Fraud Specialist is responsible for evaluating current fraudulent activity perpetrated against the Bank and identifies opportunities for enhancing the Bank's fraud prevention systems and processes in an effort to reduce losses. Department Overview: The Credit Review Early Warning (CREW) team is part of the operational arm of True Party Intentional (TPI) strategy Team and resides with-in the CCUL Credit Management first line of defense which is accountable for Credit cards and unsecured lending portfolios. The CREW team investigates through-the door applications, booked accounts and transactions triggered by various TPI strategies, to prevent bad actors from infiltrating the organization. Reviews administered include, but are not limited to, adjudication, account and exposure management, collection treatments, financial return optimization. The outcome of the reviews provides essential information, interpretative and detailed analysis, and assist implementing key TPI strategies to ensure decisions are made within the TD risk appetite framework and comply with all regulatory requirements and guidelines. In-addition the team develops tactical TPI solutions leveraging both internal TD data and external credit bureau / vendor solutions & attributes and present their recommendation. Team engages extensively with cross functional partners including US Fraud Management, ACH Risk, Payment Ops, Operations Risk, Legal & Compliance, AML, etc.. Depth & Scope: Serves as a subject matter expert in operational function and performs end to end activities, may serve as knowledge and process expert to others Requires advanced understanding of a range of product and services, processes, procedures, systems and concepts within their own area of specialty and integration points with related areas Applies advanced knowledge of business drivers, processes, and customers to coordinate with other related areas to improve efficiency and deliver results Manages ambiguity, and applies judgement to identify, troubleshoot and resolve ongoing business and operational issues Interprets and administers policies, adopts and implements business process improvements Impacts the quality, efficiency and ongoing operations of one or multiple units Guided by practices, procedures and operating plans, makes process and capacity management decisions to ensure ongoing operations Simplifies technical and process information, conveys performance expectations, handles sensitive issues Moderates level of complexity in operational/reporting/process and/or analysis function requiring a short to medium term focus May represent as a project lead on projects/initiatives and/or at meetings across the organization Education & Experience: High School diploma required; Undergraduate degree preferred 5+ years relevant experience Seasoned knowledge of variety of products and services, systems, standards, procedures, laws, rules and regulations Knowledge of current and emerging trends Skilled in using analytical software tools, data analysis methods and reporting techniques Skilled in using computer applications including MS Office Ability to communicate effectively in both oral and written form Ability to work collaboratively, build relationships and mentor/coach others Ability to work successfully as a member of a team and independently Ability to exercise sound judgement in making decisions Ability to analyze, organize and prioritize work while meeting multiple deadlines Ability to handle confidential information with discretion Preferred Qualifications: Investigate transactions escalated by the business units for suspicious activity and works directly with partners to identify gaps that provide opportunities for TPI bad actors to infiltrate the organization. Evaluate current TPI activity perpetrated against the Bank and identify opportunities for enhancing the Bank's TPI defenses and processes in an effort to reduce losses. Ability to write code in SQL or other programming language(s) and pull application / account data from various TD systems is highly desired. Experience Collaborating closely with various teams such as TPI strategy team and US Fraud Management to monitor and identify or confirm trends, work out tactical solutions based on emerging TPI trends. End-to-end planning course of action for tactical solutions (e.g. connect with ACH risk, Payment Ops if a NACHA concern etc.) and timelines, if execution is involved. Ability to understand the payment space including interpretation of reversal patterns as they relate to TPI and bust outs. Experience meeting with the Local Operating Committee (LOC) on a weekly basis, along with the TPI strategy team, to discuss next steps on each event or escalate any operational matter as deemed fit. Experience participating/presenting in Monthly Executive Action Meetings in order to share TPI resolution learnings and assist on ways of improving capabilities in the long run. In-depth knowledge of credit card industry underwriting practices and procedures, including consumer credit and other related regulatory guidelines is preferred. Experience researching applicable policies, consulting with supervision in order to evaluate situations, deciding on correct responses and communicating answers to customers. Ordering and obtaining credit reports and other applicable credit history information. Experience assisting with credit card individual customer and small business applications credit decision process. Able to not just follow a procedure but also understand the intent of the procedure and make process improvement & recommendations accordingly. Displayed diligence maintaining paper trails for audit purposes. Ability to work in a high-volume, deadline-driven environment and possess strong interpersonal skills. Customer Accountabilities: Makes recommendations for enhancements that will create or enhance fraud detection techniques that mitigate exposure without sacrificing the customer experience Provides daily support to businesses/functions and Risk partners by investigating transactions escalated for lending fraud concerns Performs preliminary investigative duties to determine if suspicious activities are evident Prepares case files comprised of supporting documentation for review decision, and acts as liaison between business units and Global Security & Investigations Delivers fraud awareness training for newly hired and incumbent Operations support personnel Reviews lending policies and procedures to ensure best practice fraud-prevention and detection practices are addressed Creates and maintains accurate department records for all escalated cases Communicates investigative findings and reports to all levels of management that identify trends and exposure areas, while developing corrective actions that reduce exposure throughout the organization Coaches and mentors junior Fraud Agents to improve business results and minimize exposure to Fraud events Acts as a key resource/specialist owner or representative for own functional unit by providing deep technical subject matter expertise/analysis or operational process support Acts as conduit/coordinator/facilitator bringing in appropriate partners/expertise on key initiatives Shareholder Accountabilities: Prioritizes and manages own workload to meet SLA requirements for service and productivity Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate Be knowledgeable of practices and procedures within own area of responsibility and keeps abreast of emerging trends for own functional area Understands and applies operating policies and procedures Follows internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients Escalates non-standard or high risk activities as necessary Ensures documentation that is prepared/completed is accurate and properly reflects business intentions and is consistent with relevant rule/regulations May lead work streams by acting as a project lead/subject matter expert for small scale project/initiatives in accordance with project management methodologies Conducts reporting and/or meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices Completes investigations - reports/escalates risk issues or process gaps identified Identifies and recommends opportunities to enhance productivity, effectiveness and operational efficiency Ensures necessary due diligence to support the accuracy of all transactions/activities Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite Be knowledgeable of and complies with Bank Code of Conduct Employee/Team Accountabilities: Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques Participates in personal performance management and development activities, including cross training within own team Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate Contributes to a fair, positive and equitable environment that supports a diverse workforce Acts as a brand champion for your business area/function and the bank, both internally and/or externally Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel - Occasional International Travel - Never Performing sedentary work - Continuous Performing multiple tasks - Continuous Operating standard office equipment - Continuous Responding quickly to sounds - Occasional Sitting - Continuous Standing - Occasional Walking - Occasional Moving safely in confined spaces - Occasional Lifting/Carrying (under 25 lbs.) - Occasional Lifting/Carrying (over 25 lbs.) - Never Squatting - Occasional Bending - Occasional Kneeling - Never Crawling - Never Climbing - Never Reaching overhead - Never Reaching forward - Occasional Pushing - Never Pulling - Never Twisting - Never Concentrating for long periods of time - Continuous Applying common sense to deal with problems involving standardized situations - Continuous Reading, writing and comprehending instructions - Continuous Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We Are TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more ( Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

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